Matt Faustman is Co-Founder & CEO of UpCounsel, the easiest way to get amazing legal services for your business.
Delegation. The worse thing you can do as a leader is be a bottle neck for your team. You have to find talented people to perform the core functions of your business and let them own that piece of it – no easy task for a founder who is used to doing it all! For example, we brought in a talented young woman to run our attorney community because 1) it was a core piece of our business and 2) I did not have enough bandwidth to own it. The attorney community is now on pace to rival many of the worst biggest firms as far as headcount – needless to say, by delegating the task to a talented person, that part of our business is performing better than ever.
Digging very deep into our customer segments. Instead of trying to target every type of business or industry, we surgically attacked businesses that were desperate for our business. A great example is the technology and real estate industries, two of our biggest industry groups. There was a clear need for the product and it required little to no sales cycle for these type of businesses to start using the product – exactly the ...