Before I was a blogger and YouTuber who wrote and talked about technology for a living I had many jobs one of which was managing IT services for a large nonprofit organization. During those days there was one recurring drag on my productivity (and the productivity of the employees whose technology operations I oversaw): malfunctioning printers.
My job description absolutely covered keeping the army of printers our organization used operational, but it also included larger goals like seeking out and adopting new technologies our workforce could utilize to accomplish more, managing a budget and overseeing new equipment purchases, training and consulting, traveling to satellite offices and the list goes on. Unfortunately for me, troubleshooting printer issues was my largest time sink and it definitely got in the way of my loftier ambitions and goals (not to mention the aspects of my job that I would’ve considered more enjoyable).
Due to the workload and lack of personnel in my department, we were forced to cope with the crushing printer issues by working with contracted support. This was neither timely or cost effective and I certainly would have preferred for our printers to simply work better in the first place.
For all of the reasons I’ve ...