I recently bought a TV on Amazon and the experience didn’t go to well — until it went great. I thought I’d share a little bit about what happened because it’s interesting in it’s own right and I’m sure there’s someone out there who could benefit from what happened to me if they ever run into a similar situation. Either way, there are 2 pretty mind-blowing facts I’d like to point out:
- I spent a total of 4 hours chatting with Amazon support about this debacle.
- That led to Amazon eventually giving me in the neighborhood of $400 to upgrade to a better TV than the one I had originally ordered.
Before you get any further, I actually made a video of the whole matter (which is basically identical to this article, but which you might prefer to watch over reading any further). Here it is:
Here are the facts of the matter:
- Amazon sold me a lemon of a tv: it wouldn’t connect to the internet
- It wasn’t a Prime item so I had to wait 2 weeks to get the lemon in the first place
- When it arrived the box was so damaged that the people who delivered it said they had to open it to make sure the screen wasn’t damaged (which isn’t good for a tech reviewer since I couldn’t do