Talk about a tech fail. Sure Satellite TV is old-school tech, but still, it’s tech and it’s failing brilliantly. Especially now that there are so many excellent alternatives to a satellite or cable TV subscription, I find myself wishing I had never signed up in the first place (and I’m not the only one). Why’d I do it? I thought I’d be missing out otherwise I guess. Turns out the only thing I would’ve been missing out on is the unimaginable amount of infomercial channels. Most of the content I like watching is on the three major networks anyway.
I hate to bog down my blog with complaints but DIRECTV seriously deserves to be publicly scolded for the horrible service I am getting and other consumers need to be warned about how terrible my experience has been (I actually think complaining via social media is actually healthy for consumers and companies alike). How can they ship products that don’t work and still remain in business? Contracts. Stupid, idiotic contracts. Good companies don’t need contracts. I can’t wait for the entrepreneurial community to fully and completely disrupt this business model.
Unresponsive Remote & Infinite Scrolling
The DIRECTV remote is horrible. It sits not too far away from my Apple TV remote, which is amazing, and I look at the two and wonder why one is so out of date and out of touch. Unfortunately, the problems with the remote go far beyond it’s looks. When I turn on the new guide interface (which looks great, by the way–or at least great compared to how it used to look) and hit up or down, 8 out of 10 times the interface starts to scroll infinitely until I hit the opposite direction (and then starts scrolling infinitely that way). If this had happened just once, I’d let it slide, but it happens all the time. It’s almost impossible to pick a channel to watch because they are un-selectable.
That’s if the remote is even working at all. Many times the remote doesn’t do a single thing. Of course it gets me wondering, does it have fresh batteries or is the line-of-sight free of any interfering objects. Inevitably, everything checks out but the remote itself. If you’re going to make a product that has a remote, you had better make a remote that works well. It’s common sense DIRECTV.