3 Ways Your ISP May Empty Your Pockets During an Internet Outage (Ahem, CenturyLink)

Hey, I’m Chris. I wrote this article and I’m also the founder and Editor of DailyTekk. Lets connect on Twitter, Instagram, Snapchat and YouTube. Check back daily!

centurylink_logo_detailThe Internet, and more specifically access to the Internet, drives our everyday lives like nothing else in the modern world, so when the Internet goes down due to an outage it can wreak serious havoc. By now we’ve all been there: you fire up your browser to check your email or see what’s new on Facebook and… nothing. The Internet is down. Sometimes this is due to router or modem issues and sometimes it’s due to an outage caused by weather. That’s exactly what happened to me today: the Internet was down due to a snowstorm and my Internet Service Provider, or ISP, said it was due to an outage (that was the second time I called them–the first time they said it was a local issue). Unfortunately, I wasn’t doing anything as mundane as checking email or Facebook; I had real work to do. My ISP, CenturyLink, gave me a terrible time as I battled them for a credit or refund (aside from everything else, it was not fun listening to a recording while on hold that kept telling me to ask about CenturyLink’s 99.99% uptime; that would be hilarious if I wasn’t steamed at the time). Along the way I picked up on a few techniques they seem to wield in order to drain money from my accounts and I thought I’d share them here with you, along with a few recommendations at the end on how to avoid getting taken like a fool in a similar situation.

1.) The “Automatic” Outage Credit

During a recent outage that was apparently caused by a snowstorm, a CenturyLink representative told me that customers are automatically credited for time they can’t access the Internet due to an outage. That sounds pretty good, like they are really looking out for their customers or something, right? Wrong. Upon further questioning it came to light that a customer must be without Internet access for 5 full days before an automatic credit will be issued. In other words, if your Internet access is only down for an hour or two a credit won’t be issued unless you call in to report it. Even then you can’t be credited until the outage is resolved (this is supposedly in order to credit you for an exact amount of time). Unfortunately, it seems the customer must call back in order to initiate the refund once the outage ends. ...

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