I am incredibly sick and tired of false advertising (Wikipedia). Sometimes it’s so wrong it’s actually funny (not when it’s targeted at you of course), but most of the time it is aggravating, infuriating or downright pathetic. In the last 24 hours I’ve been blasted by false advertising from well-known companies. False advertising can cost brands millions, yet they still don’t get the picture. Are big brand retailers actually getting away with extortion? Are ad agencies so desperate, have their creative wells run so dry, that they simply lie to us now? Is the world’s most beloved computing company (yes, biased) trying to sell me a load of bull? Yes, yes and yes. Allow me to demonstrate.
I recently ordered the entire boxed set of the King of Queens series from Amazon.com. Notice the box says “complete series” which is described on Amazon’s website as containing 27 discs. Well it did come with 27 discs but it was entirely missing the 4th season! When I contacted Amazon to see what they were going to do about it, I got this response:
I’m really sorry to hear the Fourth Season of The King of Queens you’ve purchased wasn’t included in your shipment. This usually doesn’t happen. I’m sorry; I’m not able to replace individual pieces from a set, but I’ll replace the set for you. Once you’ve received it, you can ship back the original set. However, in this case, if you’re interested in keeping the DVD set, I’d like to offer you a refund of $11.84, which is 30% off the price. To accept this refund, let us know and we’ll issue the refund to your credit card.
Oh thank you so much Amazon! You mean you’ll let me pay extra for something you told me I’d get in the first place? That is so convenient and ethical! If I returned my purchase to get a replacement, it would still be missing the 4th season. Not cool. This is an example of a false advertisement that actually costs me additional money… I’m no lawyer, but this feels like extortion. Even if this is a manufacturing error, as a retailer, Amazon is responsible for selling products that deliver on what is promised to customers.
If 1,000 people ordered the same box set, wrote to customer service to get it fixed, were told to buy the 4th season separately (discounted, ...