I’ve designed my fair share of websites over the last decade. In that time I’ve discovered that one of the trickiest parts of creating a website for a client is miscommunication. In any web design project involving more than one person there’s a good chance unclear and/or inadequate instructions will run rampant.
There are plenty of reasons why this happens. One very common reason is that design and development teams generally aren’t in the same physical location as their clients to look at and discuss the same screen(s) at the same time. Another reason communications between creatives and clients suffer is that the two groups essentially speak different languages: technical and non-technical. Many designers just assume that’s the way things are and go about tediously emailing and calling their clients about every little change (and vice-versa). But there’s actually a better way.
I first discovered BugHerd back in September of 2012. I was impressed from the get-go. Here was a service that made tracking bugs—or issues—in the web development process easier than ever before. I like how BugHerd’s documentation page puts it: Track bugs… not emails!
If I had to provide a three-sentence review of the service it would look something like this: BugHerd is both simple and robust all at once. It’s simple in that it isn’t bogged-down by anything unnecessary which automatically means it’s easy for clients to get the hang of immediately. Yet it’s robust in that it does absolutely everything you’d want it to do.
Perhaps the most brilliant benefit of BugHerd is that it saves everybody an abundance of time. Think about this: if a client were to call up a web designer to talk about something as simple as changing the size or color of some header text it would be a miracle if the phone call didn’t last five minutes. BugHerd—I’m practically giddy even typing this—expertly slices the time it takes to report an issue down to a mere 5 seconds. Yes you read that correctly.
Setup is a breeze. Simply signup and add a small bit of code to a site’s header or install a browser plugin. It’s that simple. In fact it couldn’t get any simpler since the service is hosted in the cloud.
Now let’s dive into some of the very cool features—starting with the fact that BugHerd is visual. Users see exactly what the client sees. That’s because the in-page feedback system allows users to report issues directly from a website and automatically includes screenshots (using a BugHerd browser extension).
One of my favorite features of BugHerd is the visual task board which makes it easy to stay organized. An issue can fit into one of four spots: backlog, todo, doing and done. This makes is ridiculously easy not only to track issues but also to ensure they actually get done. It’s a built-in workflow manager that guarantees the testing phase of website development happens as smoothly and efficiently as possible. Add to this the fact that BugHerd includes a version control sync feature and you’re sure to wonder how this service could possibly get any better. Well, it does.
BugHerd gives users unlimited projects. That means you can use the service on as few or as many projects as you’d like. So whether you have five team members or fifty, they’ll all be able to report issues or be assigned tasks. And speaking of unlimited, BugHerd offers limitless guest access so all the testers and clients you can dig up can report issues and submit feedback.
If third-party integrations are important to you, you’ll love the ability to connect BugHerd to other services and apps. For instance, I’m a big WordPress fan (DailyTekk runs on it). So I was delighted to find out BugHerd has developed a plugin for WordPress (along with Drupal and ExpressionEngine).
BugHerd’s team does a great job of paying attention to details. For instance, they’ve included the ability to export data out of BugHerd in CSV format. This could be useful in a number of situations and makes importing said data into spreadsheets or external apps easy.
On a side note, I love how BugHerd amplifies what I call the “client wow factor.” In my experience, clients absolutely love tools that make them feel empowered. That’s one reason why picking a great CMS is so important. By using BugHerd designers and developers automatically look good in the eyes of their clients. In fact, it goes beyond looks—it shows clients that everything is under control and that nothing will be overlooked.
I appreciate that BugHerd allows users to try the service free for 14 days. It shows complete confidence in their product and tells me they know you’re going to love it. Do yourself a big favor and give it a try today.