I’ve designed my fair share of websites over the last decade. In that time I’ve discovered that one of the trickiest parts of creating a website for a client is miscommunication. In any web design project involving more than one person there’s a good chance unclear and/or inadequate instructions will run rampant.
There are plenty of reasons why this happens. One very common reason is that design and development teams generally aren’t in the same physical location as their clients to look at and discuss the same screen(s) at the same time. Another reason communications between creatives and clients suffer is that the two groups essentially speak different languages: technical and non-technical. Many designers just assume that’s the way things are and go about tediously emailing and calling their clients about every little change (and vice-versa). But there’s actually a better way.
I first discovered BugHerd back in September of 2012. I was impressed from the get-go. Here was a service that made tracking bugs—or issues—in the web development process easier than ever before. I like how BugHerd’s documentation page puts it: Track bugs… not emails!
If I had to provide a three-sentence review of the service it would look something like this: BugHerd is both simple and robust all at once. It’s simple in that it isn’t bogged-down by anything unnecessary which automatically means it’s easy for clients to get the hang of immediately. Yet it’s robust in that it does absolutely everything you’d want it to do.
Perhaps the most brilliant benefit of BugHerd is that it saves everybody an abundance of time. Think about this: if a client were to call up a web designer to talk about something as simple as changing the size or color of some header text it would be a miracle if the phone call didn’t last five minutes. BugHerd—I’m practically giddy even typing this—expertly slices the time it takes to report an issue down to a mere 5 seconds. Yes you read that correctly.
Setup is a breeze. Simply signup and add a small bit of code to a site’s header or install a browser plugin. It’s that simple. In fact it couldn’t get any simpler since the service is hosted in the cloud.
Now let’s dive into some of the very cool features—starting with the fact that BugHerd is visual. Users see exactly what the client sees. That’s because the ...