A couple of weeks ago I did something I thought I would never do: I switched to T-Mobile. In the past, I always thought of T-Mobile as an ugly duckling carrier. An also-ran. I felt sorry for people on “that pink network.” Now I’m a T-Mobile convert. Here’s what happened.
I had an old iPhone and I was finally ready to upgrade to something newer. The problem was, I didn’t want to get stuck on the incremental “s” upgrade cycle. This lead me to seek out a plan that would let me upgrade my phone sooner than 2 years which led me to T-Mobile’s Jump program.
As I dug into the details, I realized I could save about $40 per month with T-Mobile vs. my existing Verizon contract. So far so good. There was an option to pay for the iPhone over time rather than all up front. Awesome. T-Mobile had LTE coverage around my area. Hello! What’s not to like, right? The only thing I couldn’t stop wondering about in the back of my head was the quality of coverage and calls. I didn’t expect it to be the best in the world. But would it be good enough. That’s all I needed to pull the trigger. The thing was, there was no way to tell without actually pulling to trigger.
So I did. I ordered my new iPhone (5c, as I don’t mind not having the latest and greatest until the 6 comes out) online. For anyone considering a buying a new phone please listen carefully: buy online if you can. Buying online is the greatest because you can see all the options. There is no annoying salesperson pushing pricier options at you that you may not need or want. The only downside is that you have to wait a few days to get your new phone. If I had not ordered online, there’s no way I would be saving $40 per month from my Verizon plan. I had made a few calls to local T-Mobile stores and lets just say the sales associates weren’t necessarily acting in my best interest.
My iPhone works great on T-Mobile. Even though my house is in a rural area, the coverage is excellent (even though the coverage map is much lighter here). So there you have it. A very satisfied iPhone user on T-Mobile. The one tiny complaint I have so far is that my iPhone never gets data coverage inside of Target buildings. Perhaps it is purely coincidental (tower placement) because I don’t seem to have that problem in any other large store.
T-Mobile’s customer service is even pretty good. When I signed up online I was billed for three or so days that I didn’t have my phone. When I pointed that out to the customer service rep, she took care of it by refunding it on the spot. No argument necessary.
I’ve read plenty of articles on whether or not T-Mobile’s Jump program is worth it. To me it is, even if I’m not saving a ton of money in the process. It’s more like pre-paying for a new phone 6 months (or 12) down the line and I’m OK with that. Otherwise, I’d have to save up… and that doesn’t always work out like it should if you know what I mean. Even with the $10 a month (or whatever it is) to participate in Jump, I’m STILL saving $40 a month over Verizon.
I read somewhere recently that analysts were saying T-Mobile was going to be bleeding customers, loosing them left and right but the company had surprised everyone by adding over 600,000 new customers over the year. I read another article in Bloomberg on T-Mobile’s new CEO. He’s really shaking up the wireless industry. Verizon and ATT don’t like him. I like that. The industry needs some shaking up and I enjoy supporting that.
If you are on the fence about whether or not to get an iPhone on T-Mobile, I’d say go for it. I’ve got my i on T and I have zero regrets.