Steve Hibberd – Tiger Pistol

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Steve Hibberd is the Co-Founder and CEO of Tiger Pistol, Facebook marketing for small business.

LEAD

My experience is that sustained effective leadership is very difficult to achieve without clarity of vision. A clear vision for the organisation helps get you through the tough times, but more importantly it’s what the people believing in you, be they investors or team members, buy in to and take on as their own.

GROW

Our marketing plan incorporates multiple activities, however the use of our own product (Tiger Pistol) for attracting relevant Facebook users to connect to our Facebook Page, which then allows us to engage with them and ultimately invite them through offers to attend webinars, or try our product etc. has been super exciting. Additionally, we have engaged with several partners, each of whom have large numbers of small businesses as their existing customers, to provide Tiger Pistol to them as a value add. This has also been an effective method for boosting our results.

TEAM

There are several critical components to our talent strategy, however to highlight one element, our process always involves short listed candidates doing practical work that relates to the qualities we are wanting to observe, be it a sample presentation to other team members for a sales person, to a 90 day bullet point marketing plan for a marketing candidate, to trial calls/responses for customer success candidates.

PRODUCE

To keep the team productive we focus on motivation and efficiency. Some examples of things we do to maintain motivation are to celebrate success and recognise great work, refer to our progress against the vision and plan monthly and have screens around the office with sound effects that trigger when key success stats grow. Our key approach for productivity is to be clear on who’s acceptable for what, and to ensure we’re organised and group meetings where only few contribute are kept a minimum.

START

The key to attracting our first few sales was pre-selling (the work you do to build excitement and anticipation about your offering before day one).

We used the promise of our product to excite prospective customers, and then once the product was live, got directly in contact with them ensuring they understood the offering and purchase.

Our sales have accelerated from there, via continually testing and revising marketing activities to get to a core set of selling activities that we are confident ...

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