If you’re unfamiliar with VaultPress, allow me to introduce you. VaultPress provides WordPress security, backup and support for self-hosted blogs. With VaultPress, you’re content is backed up in realtime and synched across 3 grids (the Automattic grid and at least 2 other cloud services) so there’s no way you’re going to lose any content. You’ll also get backup stats and snapshots as well as security alerts in case an intrusion is detected. The basic plan starts at $15 per month per site.
One amazing feature is the one-click data restore that can get your database back up and running properly with the click of a button. Once the VaultPress plugin is installed, you also get a cool status bar on your dashboard that gives you live messages about what’s happening on your blog at any given time. To me, the VaultPress Concierge Service is by far the best feature as it directly connects you with VaultPress security experts who will directly (hands-on) protect your crucial WordPress data. It’s that excellent Concierge Service I want to talk about now because it went way, way beyond my expectations.
A few months back, a multi-author self-hosted WordPress blog I was involved in creating and writing for got hacked. Thanks to a vulnerability in the TimThumb image re-sizer being utilized by the WooThemes framework the site was built on, hackers pummeled the back end with fake posts and fake users. On the front end, any link from the homepage redirected to a sketchy website. What a mess. It looked as if months of hard work had just been flushed down the drain.
It wasn’t the first time a WordPress site of mine had been hacked. A couple of years earlier I was running a successful design related site that was getting nearly 100,000 page views per month after about a year of solid blogging. Due to what I believe was a Media Temple security lapse, my design blog was hacked and just like that a passion of mine as well as a decent revenue stream dried up. Oh how I wish I knew about VaultPress back then. Thankfully, by the time the second site got hacked I did and here’s where I will start gushing about how amazing the VaultPress service is.
I was astounded at by how far the VaultPress team goes to help a customer. They help customers that aren’t even customers ...