Did you know that Verizon Wireless hires incompetent jerks? They do. Why do I say this? I just encountered three of them. I know, if I only encountered 3, then how can I label all Verizon Wireless employees as incompetent jerks? Because the employees I encountered are the face of the company. When I think of Verizon, I think of them. From this moment forward, until proven otherwise, Verizon Wireless employees are incompetent jerks.
As you know, I’m a big believer in holding large corporations accountable. Otherwise, they’ll continue on not caring about their inconsequential little customers and assuming that everyone has a Klout score of 0. In this case, I’m a Verizon customer, so you’d think they might want to actually be nice to me. Oh ya, and my Klout score isn’t 0. I’m thinking about getting a t-shirt printed that says something like, “Smile, you’re going to be front-page news on DailyTekk.com!” Verizon needs to learn a thing or two from Zappos and start delivering some happiness.
Let’s start with a guy named Dennis. He works at the Verizon Wireless store at 8430 West Cross Drive, Littleton, CO. Apparently, he’s a greeter and manager (according to his name tag). When I walked in the store to ask whether or not someone there could help me get the photos off of an old Verizon phone and an old Sprint phone, he very quickly and indifferently said no. It wasn’t even a friendly no. Just no. I said, “That’s interesting because I just got off the phone with a Verizon customer service employee who told me I could go into any Verizon Wireless store and they could transfer my old photos from these very phones onto my iPhone. Are you telling me you can’t?” He said that there was no way for anyone to recover my old photos unless I reactivated my old phones. No thanks.
Frustrated, I left the store and called customer service back to see where the mixup had been. A different employee told me that I actually couldn’t get the photos transferred at the store without reactivating the phone but that they could sell me a USB cord that would let me transfer the photos using my own computer. I asked the customer service employee to remain on the line and explain what she had just told me to Dennis in the store. When I reentered ...